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ERROR – Why no email received after order placed?

What happened?

Recently some people who placed an order on may not receive confirmation email or shipping notice, this is our IT fault. We noticed this problem yesterday on August 28 and make it resolved on August 29. We are truly sorry about the delayed shipment, to make it a bit right, two Not-For-Sale high end teas were packed along with the order, and personally I am contacting each one to express my sorry and listen to whatever you gotta to say.

Where this problem come from?

To prevent this problem, here I retrieve how it happened. We built this Website online shop all by ourselves, one, to save cost, as we are just tea producer and small player, every penny costs; Secondly to own the control and flexibility, we can decide what function we want, what style to present the teas and do our best to improve the website speed.

Still we need combine some 3rd party service to make the website fully functional, one service we used is Gmail, Gmail can help to notified involved parties, for example if you place an order on, Gmail will on behalf of us to send you a confirmation email, we will get an email about this new order too. After teas sent, Gmail will send you an email about the shipping status including tracking number.

And many people who using gmail including us encounter a problem, gmail stops working and shows the error below in WordPress dashboard:

EMAIL DELIVERY ERROR: the plugin WP Mail SMTP v1.4.1 logged this error during the last time it tried to send an email:

Mailer: Gmail
  "error": "invalid_grant",
  "error_description": "Bad Request"

The solution is here on WordPress forum, after applied the solution, don’t forget to shoot a test email on settings of WP Mail SMTP, or the problem will not go away.

Finally …

Problem resolved, Gmail is working again, I will try to write some code to watch the status. Here I want to thank for all your support and help, tea circle is the best.

By the way, if anyone has questions on online tea shop building, I would be pleasured to offer my experience.

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What makes a tea better?

Community Supported Tea

First thing first, from today, the Community Supported Tea (CST) program is ONLINE, check the teas available to support the farmers.

Trigger to launch CST

The Teababy team has been in tea industry for very long time, we exchange tea making experience with different producers in different areas, however we mostly focus on ourself ex. improving skills, learning the nature’s mystery and do some tea education.

The COVID-19 special situation hit a break to our routine, thus have the chance to think in a bigger picture. Every industry needs healthy eco system, every participant should be able to get & give from this system under fair’s sake and most tea farmers in China still sit in the weak position, they lose the negotiation power because of the cut of connection with market.

The truth everybody can see very clearly is suffered farmers do not have competitive quality and that’s the base or first step to earn the power. There are many elements can effect the final quality like the weather, the terroir, the skill and a bit of luck etc, personally I even believed “terroir” is the most important element as it’s irreplaceable.

Somwhat I was wrong, let me tell you a real story. A special farmer works very hard till late night thus results a better quality, he does get a higher price (a bit but not much), but because of the extra time spent, he in the end made less quantity, so according to the simple formula: Price * Quantity = Income, he didn’t earn much more than average but his wife complaint a lot including late sleeping and couldn’t help with housework etc, so after many years fighting, this farmer gave up in the end.

Hard work beats talent when talent doesn’t work hark.

NBA Super Star Kevin Durant

Dream drives willing to work hard

And dream needs to be carefully protected, in a children’s world, the worst dream killer is teasing while in adult world the monster I think is no give back. It’s difficult to have a saint frankly speaking, after all we do have family to support. They need more than “fair” price.

Speaking of FAIR, I am disgusting of Fair Trade. When a farmer needs help and you said “Ok, give me the certificate fee in advance.” That’s ridiculous. Fair Trade is just a special service for big company in order to fool the public.

The plan to back the farmers is we pay extra 50% for the first year and work with them to improve the quality, then pay 2 times than market price for second year and then 3 times for third year, hopefully to pay more and more times because of the high quality and high rated reputation.

  1. First year pay 1.5 times
  2. Second year pay 2 times
  3. Third year pay 3 times

And every tea drinker is the farmer’s Dream Protector. So what makes a tea better? It’s the will, it’s you.

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Spring tea report 2020

Tea leaf dewdrop

There was a raining last midnight which kept me exciting very much that can barely get me into sleep, water in the spring is always precious, we suffered this drought last year and which delayed the harvest time more than one week.

Right now is the picking time for buds only green tea and black tea, also little Puer is available too.

Speaking of Oolong, there is an exception, low mountain Eight Immortals started the picking from the end of February while high mountain one shall begin at about March 15. Then is the Gold Oolong in the end of March.

The COVID-19 has big affection on tea production, not easy to hire workers, cost increased 50-80%, no buyers visit factory, most of the sales need to be online.

The situation for Oolong tea might be better as mot of Oolongs’ picking time is in May.

According to the keep updating data of yesterday (March 5), except Hubei province, only 5 provinces found new patients, the other 26 provinces have ZERO new patients. Thanks for all people’s sacrifice especially the medical workers and look forward to have a complete victory soon.

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The chance routes to the nature and health – Free Tea Program

Pouring free tea into cups - Free Tea Program
Enjoy a tea party – Photograph by Oriento

The longer I live the more confident I believe there is no free lunch in the world, and this “no free lunch” idea saves me many times from trap, more importantly, it encourages me to do the right thing and focus on it instead of searching for shortcut.

But free tea is different, everyone deserves a chance to meet a cup of good tea. This idea came from a visit. Many years ago like in 2013, we welcomed a visit from US Carthage college students, one of them told me he didn’t know tea can be so tasty as the tea he ever met was terrible. I was shocked to hear this very truth, also it occurs me to think why so many people do not know about tea or like tea.

A good tea is just as easy to understand as cola, you do not need to become a tea professional in order to appreciate it, your tongue, nose can tell.

So it is not about knowledge, then what it is about?

That student’s word has always been circling in my head, when he came to here China and drank a good tea he knew the difference instantly, if he can meet that good tea in United States easily, he may find the tea enjoyment long time ago, in other words all he need is a chance to meet good tea.

From 2013 till now, it’s been a long time and I didn’t see much difference of the situation, to most people tea is still a grandma stuff even many friends around me. 5 years ago I had my first child, if you are parents you must understand how unreasonable I want to protect my kid from hurting by the world, especially the drinks out there, so much sugar and mysterious addictions, I even ever met somebody who drinks cola only and no water at all, sounds terrible but it’s true. Tea is so tasty and a healthy drink, it would be great everyone drinks tea.

So I decided to break the ice, make a Free Tea Program, sure I do not want to break my pocket, the quantity of free tea would be 40 grams or 50 grams only, I hope more and more people try it and let their tea journey have a start.

How this Free Tea Program works?

  1. Every month the chosen free tea will be published, including the specific SKU, buying link and coupon, check back here for new coupon.
  2. Applying the free tea coupon when checkout.
  3. One time each month for everybody, so if you get a free tea in November, you still can get another one in December.
  4. We recommend you create an account when check out for easier all tracking.
  5. Please note the shipping freight is not free.

Spread the word and enjoy!

Updates of 2019 December: